FOR ASSISTANCE SUBMIT A REQUEST VIA OUR SERVICE CATALOG

UC Learning Center

UCLC Support

UCLC Service Catalog

Using the links below, submit a service request to the UC Learning Center (UCLC) support team via ServiceNow.

Learners & Managers

Problems completing an online activity? Before submitting a ticket, please see: I am not able to complete an eCourse, what can I do. 

Find quick answers to common issues in the FAQ, Learner Guide, or Manager Guide!

Help Desk - Report an Issue

For help with:
Access Issues (Can't log in)  •  Missing Training Records  •  Managing Registrations  •  End-User Support & Other Technical Issues

Instructors & Content Developers

Find detailed information, including process maps and related FAQs, on the Add Learning Activities page and in the Instructor Guide.

Instructor-Led Training 
Activity Request

Submit a request to add new initial or additional offerings of existing Instructor-Led Training (ILT) activities. 

For changes to existing activities, submit a Change Request below.

Instructor-Led Training Roster Submission

Submit final rosters associated to existing Instructor-Led Training (ILT) activities for processing.

NOTE: Rosters should include typed names and UCR NetIDs. Handwritten lists or rosters submitted without either a UCR NetID or EID will not be accepted.

eCourse/Web-Based Training Activity Request

Submit a request to add web-based training (WBT) or eLearning content.

For changes to existing activities, submit a Change Request below.

Assignments & Reports

Find detailed information, including process maps and related FAQs, on the Training Assignments and Reports page.

Initial Assignment Request

Request a new campus- or organization-wide training assignment.

For changes to existing assignments, submit a Change Request below.

Initial Report Request

Request a new ad hoc or scheduled report for attendance, required training status, etc.

For changes to existing reports, submit a Change Request below.

Change Request or General Inquiry

Request a change to an activity, assignment, or report. Or, submit a general question. 

If you cannot log in, please submit a help desk ticket instead.