UCLC Service Catalog

Using the links below, submit a service request to the UC Learning Center (UCLC) support team via ServiceNow.

To review the status of your submitted active Requests go to the My Dashboard page on the ITS support website.

Learners

Problems completing an online activity? Before submitting a ticket, please see: I am not able to complete an eCourse, what can I do.

Find quick answers to common issues in the FAQ, Learner Guide, or Manager Guide!

Help Desk - Report an Issue

For help with:
Access Issues (Can't log in) • Missing Training Records • Managing Registrations • End-User Support & Other Technical Issues

Instructors & Content Developers

Find detailed information, including process maps and related FAQs, on the Add Learning Activities page and in the Instructor Guide.

Instructor-Led Training: Activity Request

Submit a request to add new initial or additional offerings of existing Instructor-Led Training (ILT) activities.

For changes to existing activities, submit a Change Request below.

Instructor-Led Training: Roster Submission

Submit final rosters (or sign-in sheets) associated to existing ILT activities for processing.

NOTE: Rosters should include typed names and UCR NetIDs. Handwritten lists or rosters submitted without either a NetID or EID for participants will not be accepted.

eCourse/Web-Based Training Activity Request

Submit a request to add web-based training (WBT) or eLearning content.

For changes to existing activities, submit a Change Request below.

Assignments & Reports

For Managers, Training Owners, and Org. Administrators

Find detailed information, including process maps and related FAQs, on the Training Assignments and Reports page.

Managers & Learning Coordinators may access required training status reports on the Team Compliance Dashboard or can pull custom attendance reports from Advanced Reporting.

Initial Assignment Request

Request a new campus- or organization-wide training assignment.

For changes to existing assignments, submit a Change Request below.

Initial Report Request

Request a new ad hoc or scheduled report for attendance, required training status, etc.

For changes to existing scheduled reports, submit a Change Request below.

None of the above? Need something changed?

Change Request or General Inquiry

Request a change to an activity, assignment, or report. Or, submit a general question.

If you cannot log in, please submit a help desk ticket instead.