COMING SOON – Support via ServiceNow

Our UC Learning Center helpdesk will transition from email to the ServiceNow platform in the spring of 2025. We hope to begin the transition in March and fully support all services and inquiries via ServiceNow by May 2025. While this change is primarily in anticipation of the campus’s transition from Outlook- to Google-based email, we hope this will also improve your experience by providing end users with a web-based system to track submitted inquiries and requests, which can then be supported by multiple team members and allow for better cross-campus collaboration. Additionally, this change will help our team gain greater insights into ways to improve our service and support of the University’s employee learning management system via ServiceNow’s detailed reporting and metrics. Check back for updates!

UC Learning Center

UCLC Support

UCLC Service Catalog

***COMING SOON!***

Using the links below, submit a service request to the UC Learning Center (UCLC) support team via ServiceNow.
Find quick answers to common issues in the FAQ, Learner Guide, or Manager Guide!

Learner & Manager Helpdesk - Report an Issue

Request assistance with the following:  access or login, issues with an online course, managing registrations, missing training records, managing direct-reports, or other end-user support.

Instructors & Content Developers

Find detailed information, including process maps and related FAQs, on the Add Learning Activities page and in the Instructor Guide.

Instructor-Led Training 
Activity Request

Submit a request to add new initial or additional offerings of existing Instructor-Led Training (ILT) activities. 

For changes to existing activities, submit a Change Request below.

Instructor-Led Training Roster Submission

Submit final rosters associated to existing Instructor-Led Training (ILT) activities for processing.

NOTE: Rosters should include typed names and UCR NetIDs. Handwritten lists or rosters submitted without either a UCR NetID or EID will not be accepted.

eCourse/Web-Based Training Activity Request

Submit a request to add web-based training (WBT) or eLearning content.

For changes to existing activities, submit a Change Request below.

Assignments & Reports

Find detailed information, including process maps and related FAQs, on the Training Assignments and Reports page.

Initial Assignment Request

Request a new campus- or organization-wide training assignment.

For changes to existing assignments, submit a Change Request below.

Initial Report Request

Request a new ad hoc or scheduled report for attendance, required training status, etc.

For changes to existing reports, submit a Change Request below.

Change Request or General Inquiry

Request a change to an activity, assignment, or report. Or, submit a general question.